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Are you looking for sales training created specifically for your company? George Whalin offers fully customized sales training programs based on Customer Focused Selling.

Today's customers want and expect more than ever before from stores and salespeople. When they enter your store, they want to deal with friendly, pleasant people who know what they are doing. They expect accurate information about the merchandise. And they want to buy from a salesperson who provides guidance to help them make an informed buying decision. Otherwise they will go elsewhere to buy!

When customers get what they want, EVERYONE wins!

• Do the salespeople working in your stores know what questions they need to ask to get to know the customers' wants, needs, and expectations?
• Do your salespeople have the vocabulary they need to create merchandise-enhancing word pictures and get customers excited about buying?
• Do your salespeople possess the empathy, understanding, and communication skills needed to maximize every opportunity, make the sale, and build long-term customer relationships?
• Are your salespeople good listeners?
• Do your salespeople have the important skills necessary to establish their own expertise and get customers to want to buy from them and your store?

If you can't answer "Yes" to all of these questions, call us today and we'll show you how Customer Focused Selling will help your salespeople sell more merchandise...a lot more merchandise.

George Whalin's CUSTOMER FOCUSED SELLING seminar provides retail salespeople with the selling tools, communications skills, and proven effective selling methods they need to help them sell more merchandise, serve customers better, and build long-term customer relationships for the store.